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#7FDDD5;--accent-tint: #173330;--on-accent: #07211F;--success: #4FBE84;--success-tint: #12291E;--warning: #E0A83C;--warning-tint: #2C2210;--critical: #E5726B;--critical-strong: #EF8F89;--critical-tint: #301918;--info: #6FA3D0;--info-tint: #182531;--purple: #A491D1;--purple-tint: #241E33}}:root[data-theme=dark]{--bg: #0D1615;--surface: #152120;--surface-2: #1B2928;--surface-3: #233130;--ink: #E6EEEC;--ink-muted: #8FA6A1;--ink-faint: #7A928C;--border: #263533;--border-strong: #34443F;--accent: #39BDB3;--accent-strong: #5ED0C7;--accent-active: #7FDDD5;--accent-tint: #173330;--on-accent: #07211F;--success: #4FBE84;--success-tint: #12291E;--warning: #E0A83C;--warning-tint: #2C2210;--critical: #E5726B;--critical-strong: #EF8F89;--critical-tint: #301918;--info: #6FA3D0;--info-tint: #182531;--purple: #A491D1;--purple-tint: #241E33}:root[data-theme=light]{--bg: #F3F6F5;--surface: #FFFFFF;--surface-2: #EAEEEC;--surface-3: #DEE5E2;--ink: #13201E;--ink-muted: #5B6D69;--ink-faint: #647670;--border: #DCE4E1;--border-strong: #C3CFCB;--accent: #0E6E68;--accent-strong: #0A5450;--accent-active: #073E3B;--accent-tint: #DDEEEC;--on-accent: #FFFFFF;--success: #1F7A4D;--success-tint: #E1F1E7;--warning: #9C6B0A;--warning-tint: #FBEEDA;--critical: #B23B36;--critical-strong: #8F2C28;--critical-tint: #FBE7E5;--info: #3A6690;--info-tint: #E5EEF5;--purple: #6A4FA0;--purple-tint: #ECE7F5}*{box-sizing:border-box}*{scrollbar-width:thin;scrollbar-color:var(--border-strong) var(--surface-2)}*::-webkit-scrollbar{width:10px;height:10px}*::-webkit-scrollbar-track{background:var(--surface-2)}*::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:6px;border:2px solid var(--surface-2)}*::-webkit-scrollbar-thumb:hover{background:var(--ink-faint)}body{margin:0;font-family:var(--font-ui);background:var(--bg);color:var(--ink);font-variant-numeric:tabular-nums}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.app-shell{display:flex;min-height:100vh}.sidebar{width:220px;background:var(--sidebar-bg);color:var(--sidebar-text-active);padding:16px 0;flex-shrink:0;display:flex;flex-direction:column;position:sticky;top:0;align-self:flex-start;height:100vh;overflow-y:auto}.sidebar h1{font-size:16px;padding:0 16px 16px;margin:0;border-bottom:1px solid var(--sidebar-border);flex-shrink:0}.sidebar nav{display:flex;flex-direction:column;margin-top:8px}.sidebar nav a,.sidebar nav .nav-link{display:flex;align-items:center;gap:10px;color:var(--sidebar-text);padding:10px 16px;font-size:14px;border-left:3px solid transparent;transition:background .15s,color .15s}.sidebar nav a:hover{background:var(--sidebar-border);color:var(--sidebar-text-active);text-decoration:none}.sidebar nav a.active{background:#16241f;color:var(--sidebar-text-active);text-decoration:none;border-left-color:var(--sidebar-accent);font-weight:600}.nav-icon{flex-shrink:0;opacity:.85}.nav-section{margin-top:10px}.nav-section-title{padding:12px 16px 4px;font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-faint)}.nav-group-toggle{display:flex;justify-content:space-between;align-items:center;width:100%;background:none;border:none;color:var(--sidebar-text);padding:10px 16px;font-size:14px;cursor:pointer;text-align:left}.nav-item-content{display:flex;align-items:center;gap:10px}.nav-group-toggle:hover,.nav-group-toggle.open{background:var(--sidebar-border);color:var(--sidebar-text-active)}.nav-group-chevron{font-size:11px;color:var(--ink-faint)}.nav-group-children{display:flex;flex-direction:column}.nav-group-children a{padding-left:32px;font-size:13px}.sidebar .user-box{margin-top:auto;padding:16px;font-size:13px;border-top:1px solid var(--sidebar-border);flex-shrink:0;color:var(--sidebar-text)}.sidebar .user-box button{margin-top:8px}.main{flex:1;padding:24px 32px;overflow-x:auto}.page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.page-header h2{margin:0}.eyebrow{font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--ink-faint);margin-bottom:4px}.back-link{display:inline-flex;align-items:center;gap:4px;font-size:13px;color:var(--ink-faint);text-decoration:none;margin-bottom:10px;background:none;border:none;padding:0;font-family:inherit;cursor:pointer}.back-link:hover{color:var(--ink)}.back-link svg{width:12px;height:12px}.detail-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:16px}.detail-header-title{font-size:19px;margin:0 0 8px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:20px;margin-bottom:16px}table{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden}th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--border);font-size:14px}th{background:var(--surface-2);font-weight:700;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-muted)}tbody tr{transition:background .12s}tbody tr:hover{background:var(--surface-2);cursor:pointer}.knowledge-article-body{white-space:pre-wrap;line-height:1.6}.rich-text-editor{border:1px solid var(--border-strong);border-radius:var(--radius-sm);overflow:hidden;background:var(--surface)}.rich-text-editor:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-tint)}.rte-toolbar{display:flex;align-items:center;gap:2px;padding:6px;border-bottom:1px solid 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var(--border-strong);position:relative}.stat-card-value{font-family:var(--font-mono);font-size:26px;font-weight:700;line-height:1.15}.stat-card-label{color:var(--ink-muted);font-size:12px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;margin-bottom:6px}.stat-card-red{border-left-color:var(--critical)}.stat-card-red .stat-card-value{color:var(--critical)}.stat-card-amber{border-left-color:var(--warning)}.stat-card-amber .stat-card-value{color:var(--warning)}.stat-card-green{border-left-color:var(--success)}.stat-card-green .stat-card-value{color:var(--success)}.stat-card-blue{border-left-color:var(--accent)}.stat-card-blue .stat-card-value{color:var(--accent)}.filters{display:flex;align-items:flex-end;gap:12px;margin-bottom:10px;flex-wrap:wrap}.filter-field{display:flex;flex-direction:column;gap:4px}.filter-field-label{font-size:12px;font-weight:600;color:var(--ink-faint)}.filter-field-search{flex:1 1 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var(--border-strong);border-radius:var(--radius-sm);box-shadow:0 8px 24px #06141224;max-height:240px;overflow-y:auto;z-index:20}.address-autocomplete-item{padding:8px 10px;font-size:14px;cursor:pointer}.address-autocomplete-item:hover{background:var(--surface-2)}.map-toolbar{margin-bottom:10px;font-size:14px}.map-message{color:var(--ink)}.map-hint{margin-bottom:12px}.map-canvas{height:calc(100vh - 220px);min-height:360px;border:1px solid var(--border-strong);border-radius:var(--radius-md);overflow:hidden;z-index:0}.map-popup{min-width:180px}.map-popup-title{font-weight:600;font-size:14px}.map-popup-client{color:var(--ink-muted);font-size:12px;margin-bottom:6px}.map-popup-row{font-size:13px;margin-top:2px}.map-popup-link{margin-top:8px;padding:5px 10px;font-size:13px}.leaflet-pane,.leaflet-top,.leaflet-bottom{z-index:1}.actions{display:flex;align-items:center;gap:8px}form .actions{margin-top:16px}button{background:var(--accent);color:var(--on-accent);border:1px solid 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.15s}.file-picker-btn:hover{background:var(--accent-strong)}.file-picker-btn.disabled{opacity:.55;cursor:not-allowed}.visually-hidden-file-input{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.actions button.danger{margin-left:auto}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 8px 3px 7px;border-radius:4px;font-size:12px;font-weight:700;white-space:nowrap}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0}.badge-gray{background:var(--surface-2);color:var(--ink-muted)}.badge-blue{background:var(--info-tint);color:var(--info)}.badge-indigo{background:var(--purple-tint);color:var(--purple)}.badge-amber{background:var(--warning-tint);color:var(--warning)}.badge-red{background:var(--critical-tint);color:var(--critical)}.badge-green{background:var(--success-tint);color:var(--success)}.badge-purple{background:var(--purple-tint);color:var(--purple)}.color-swatch{display:inline-block;width:14px;height:14px;border-radius:4px;margin-right:6px;vertical-align:-2px}.color-swatch.gray{background:var(--ink-faint)}.color-swatch.blue{background:var(--info)}.color-swatch.indigo{background:var(--purple)}.color-swatch.amber{background:var(--warning)}.color-swatch.red{background:var(--critical)}.color-swatch.green{background:var(--success)}.color-swatch.purple{background:var(--purple)}.error-text{color:var(--critical);font-size:13px;margin-top:6px}.login-screen{display:flex;align-items:center;justify-content:center;min-height:100vh;width:100%;background:var(--bg)}.login-box{background:var(--surface);border:1px solid var(--border);padding:32px;border-radius:var(--radius-md);width:340px}.login-title{margin:0 0 4px;font-size:22px;text-align:center}.login-subtitle{text-align:center;margin:0 0 20px;color:var(--ink-muted)}.comment-list{display:flex;flex-direction:column;gap:10px;margin:16px 0}.comment{background:var(--surface-2);border-radius:var(--radius-sm);padding:10px 12px;font-size:13px}.comment .meta{color:var(--ink-muted);margin-bottom:4px;font-size:12px}.request-detail-grid{display:grid;grid-template-columns:2fr 1fr;gap:16px;align-items:start}@media (max-width: 900px){.request-detail-grid{grid-template-columns:1fr}}.request-detail-sidebar .card{position:sticky;top:24px}.meta-row{display:flex;justify-content:space-between;align-items:baseline;gap:10px;padding:7px 0;border-bottom:1px solid var(--border);font-size:12.5px}.meta-row:last-child{border-bottom:none}.meta-row-label{color:var(--ink-muted);flex-shrink:0}.meta-row-value{font-family:var(--font-mono);font-weight:600;text-align:right}.meta-row-editable{position:relative;padding-right:24px}.meta-row-edit-btn{position:absolute;right:0;top:50%;transform:translateY(-50%);display:flex;align-items:center;justify-content:center;width:20px;height:20px;padding:0;border:none;background:transparent;color:var(--ink-faint);cursor:pointer;opacity:0;transition:opacity .12s,color .12s}.meta-row-editable:hover .meta-row-edit-btn,.meta-row-edit-btn:focus-visible{opacity:1}.meta-row-edit-btn:hover{color:var(--accent)}.meta-row-edit-btn svg{width:13px;height:13px;display:block}.meta-row-edit-form{padding:8px 0;border-bottom:1px solid var(--border)}.meta-row-edit-form .field{margin-bottom:8px}.meta-row-edit-form .field:last-of-type{margin-bottom:10px}.meta-row-edit-form .actions{gap:8px}.card-title-row{display:flex;align-items:center;justify-content:space-between;gap:8px}.card-title-row h3{margin:0}.card-title-edit-btn{display:flex;align-items:center;justify-content:center;width:22px;height:22px;padding:0;border:none;background:transparent;color:var(--ink-faint);cursor:pointer;transition:color .12s}.card-title-edit-btn:hover,.card-title-edit-btn:focus-visible{color:var(--accent)}.card-title-edit-btn svg{width:14px;height:14px;display:block}.timeline{display:flex;flex-direction:column;margin:4px 0 16px}.timeline-item{display:flex;gap:12px}.timeline-marker{flex:none;width:8px;position:relative;display:flex;justify-content:center}.timeline-dot{width:8px;height:8px;border-radius:50%;background:var(--accent);margin-top:5px}.timeline-dot.pending{background:var(--warning)}.timeline-marker:after{content:"";position:absolute;top:15px;bottom:-8px;width:1px;background:var(--border)}.timeline-item:last-child 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var(--border)}.workload-row:last-child{border-bottom:none}.workload-avatar{flex:none;width:26px;height:26px;border-radius:50%;background:var(--accent-tint);color:var(--accent-strong);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700}.workload-name{flex:1;font-size:13px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.workload-bar{flex:1.4;height:6px;border-radius:3px;background:var(--surface-2);overflow:hidden}.workload-bar-fill{height:100%;background:var(--accent)}.workload-count{flex:none;width:24px;text-align:right;font-size:12px;color:var(--ink-muted)}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:16px}.muted{color:var(--ink-muted);font-size:13px}.card-list{display:flex;flex-direction:column;gap:8px}.request-card-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(420px,100%),1fr));gap:10px}.ticket-card-skeleton{display:flex;flex-direction:column;gap:10px;padding:12px 14px;border:1px solid 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